🛡️ Safe Betting

Responsible Gaming at 399et:
Your safety is our priority

Enjoy entertainment within your limits — 399et is always by your side with an age limit of 21+, deposit limits, self-exclusion, and round-the-clock support.

Our Commitment

Why is Responsible Gaming important?

Online betting and casino gaming can be an enjoyable form of entertainment — when played within the right limits. 399et believes that every player's experience should be not only fun but also safe. That is why we have placed the principles of responsible gaming at the heart of our platform.

Gambling should never be seen as a source of income or a solution to financial problems. It is simply a form of entertainment. When you feel that your gaming habits are getting out of control, it is essential to seek help. 399et is always ready to provide that support.

Please remember: Gambling is only for those aged 21 and above. Minors are strictly prohibited from participating on this platform. 399et reserves the right to verify any account.
Core Principles

6 Core Principles of Responsible Gaming

Following these principles will keep your betting experience safe and enjoyable at all times.

Verify Age

Only individuals aged 21 or above may create an account and place bets at 399et. We have age verification in place for every account.

Budget and Deposit Limits

Do not bet beyond your means. 399et gives you the option to set daily, weekly, and monthly deposit limits to help reduce the risk of financial harm.

Set Time Limits

Set a specific time for gaming and stick to it. Playing for long stretches at a time can cause stress and lead to addiction. Use the time-out feature at 399et.

Self-Exclusion

If you feel gaming is getting out of control, you can request to close your account temporarily or permanently. This is your right.

Treat It as Entertainment

Betting is never a path to income — it is simply a form of entertainment. You should never place more bets in an attempt to recover money you have lost.

Seek Support, Do Not Face It Alone

There is no shame in recognizing signs of addiction. Reach out to the 399et support team and to your family and friends. Asking for help is a sign of courage.

Check Yourself

Are your gaming habits at risk?

Ask yourself the questions below. If the answer to more than one is "yes", consider seeking support.

  • Are you spending more money on gaming than your set budget?
  • Are you repeatedly placing bets in an attempt to recover money you have lost?
  • Are you hiding your betting habits from family or friends?
  • Are you prioritizing gaming over work, studies, or family responsibilities?
  • Do you feel restless or stressed when you stop gaming?
  • Are you borrowing money or dipping into savings to fund your gaming?
  • Have you tried to stop gaming but been unable to?
If the answer to any of the above questions is "yes", contact the 399et support team immediately or activate a time-out or self-exclusion on your account.
Protection Tools

399et's Protective Features

We provide a number of effective tools for your safety. Use them and stay protected.

1

Deposit Limit

Set a daily, weekly, or monthly maximum deposit amount. Once a limit is set, it takes effect immediately. A 24-hour cooling-off period applies to any request to increase the limit.

2

Time-Out

Temporarily suspend your account for a set period — 24 hours, 7 days, or 30 days. During this time, no bets can be placed or deposits made. Taking a break is beneficial for your wellbeing.

3

Self-Exclusion

If you need a long-term break, request self-exclusion. This can last from 3 months up to 5 years, or it can be permanent. The account cannot be reactivated while self-exclusion is in effect.

4

Betting History Review

Log in to your account at any time to view your betting history, win and loss records, and deposit and withdrawal history. Review it regularly and stay informed.

5

Reality Check

At set intervals, a notification will show you your session details — such as how long you have been playing and how much you have won or lost. This helps keep you aware and in control.

For ages 21+ only
Age Limit

The 21+ age limit is strictly enforced

Only individuals aged 21 or above may register and play at 399et. Minors are not permitted to create or use an account.

We reserve the right to verify age at the time of registration and at any point thereafter if needed. If there is any suspicion that an account is being used by a minor, the account will be suspended immediately.

If there are minor members in your household, use parental control software on your device and keep your account password secure.

Protecting minors is our highest priority. No financial transaction will be processed without age verification.
Financial Safety

Ensure financial safety in betting

The minimum deposit amount at 399et is ৳300 and the minimum withdrawal amount is ৳1,000. These limits help you start small and stay in control.

Never bet with money set aside for daily living expenses, bill payments, or savings. Only use funds for betting that, if lost, would not have a major impact on your life.

The right approach

  • Set a budget in advance
  • Keep your deposit limit active
  • Even if you win, do not go beyond your set budget
  • Take regular breaks
  • Enjoy it, do not let it become a burden

Avoid these

  • Placing more bets to try to recover lost money
  • Betting with borrowed money
  • Playing while under the influence
  • Using someone else's money
  • Treating gaming as a way to earn income
Support

Need help? We are here

You are never alone. 399et is always by your side in the fight against addiction.

Live Chat Support

399et's live chat is available 24/7 in Bengali. Share your concerns at any time — our trained team will help.

Email Support

For any request or question related to responsible gaming, email us at: [email protected]

Account Closure Request

If you want to self-exclude or permanently close your account, submit a request via live chat or email. Action will be taken promptly upon receipt of your request.

Professional Counseling

Seeking advice from a professional mental health specialist is the best way to overcome gambling addiction. We encourage you to take that step.

Frequently Asked Questions

Questions and Answers on Responsible Gaming

After logging in to your account, go to Account Settings and find the deposit limit option under the "Responsible Gaming" section. There you can set a daily, weekly, or monthly limit. If you need assistance, contact us via live chat or email.

Self-exclusion can be either temporary or permanent. Once a temporary self-exclusion period ends, it is possible to request reactivation of the account, but a cooling-off period applies before that. In the case of permanent self-exclusion, the account cannot be reactivated.

First, speak with them directly and raise the issue with empathy. If they agree, notify the 399et support team. We can arrange to suspend the account. Professional mental health counseling is also an option.

A time-out is a short-term break — typically from 24 hours up to 30 days. During this period the account is suspended and reactivates automatically when the time is up. Self-exclusion, on the other hand, is long-term — starting from a minimum of 3 months up to permanent. Reactivation is not possible while self-exclusion is in effect.

No. Betting or casino gaming is never a reliable source of income. Every game has a margin that works in the provider's favor over the long term. While some people win in the short term, most face losses over the long term. Always treat betting as entertainment only.

The minimum deposit amount at 399et is ৳300 and the minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 15 minutes to 2 hours. Payments can be made via bKash, Nagad, Rocket, Upay, and bank transfer.

Play safely, enjoy it

To learn more about responsible betting, visit our FAQ page or log in to 399et directly to manage your safety settings.

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