Your Privacy Is Our Responsibility

1 Introduction and Overview

399et ("we", "our") operates a safe and trusted online betting and casino platform for players in Bangladesh. We believe you should have full control over your personal information. This privacy policy ("Policy") tells you what information we collect, why we collect it, and how we use it when you visit https://399et.cam, create an account, or use any of our services.

This policy has been prepared in accordance with applicable laws and regulations in Bangladesh. By using the site, you are giving your consent to accept the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

2 What Information We Collect

We collect two types of information: what you provide directly, and what is collected automatically while you use the site.

2.1 Information You Provide

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or other proof of identity details
• Residential address
• Payment method details (bKash, Nagad, Rocket, Upay number or bank account details)
• Any messages or additional information provided when contacting us

2.2 Automatically Collected Information

• IP address and device type
• Browser type, version, and language settings
• Time of visit to the site, page view sequence, and duration
• Information collected through cookies and similar tracking technologies
• Transaction history and betting activity

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may sometimes obtain information from legitimate third-party verification service providers. In such cases, the relevant provider's own privacy policy will also apply.

3 Purposes for Using Your Information

We use your information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Identity and Age Verification: To confirm that only individuals aged 21 or older are using the service.
• Transaction Processing: To correctly complete deposit and withdrawal requests.
• Customer Support: To resolve your questions and issues.
• Security and Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To monitor your gaming behaviour, identify potential issues, and provide assistance when needed.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To improve our platform and user experience.
• Relevant Communications: To inform you about promotions, bonuses, and new services, with your consent.

We will never use your information for any purpose that was not disclosed to you at the time of collection.

4 Data Storage and Security

4.1 Security Measures

399et has implemented industry-standard technical and administrative measures to protect your personal information. These include:

• SSL (Secure Socket Layer) encryption — all data transfers are completed through encrypted channels
• Data storage in a secure server environment
• Regular security audits and monitoring
• Strict access controls — only authorised staff can view your information
• Regular privacy and security training for staff

4.2 Retention Period

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for a longer period as required by legal obligations or to resolve disputes. Even after an account is closed, information may be kept for the applicable period to meet legal requirements.

5 Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Trusted service providers who carry out specific functions on our behalf (such as payment processing and technology services) may access a limited amount of information. They operate under our instructions and are not permitted to use your information for their own purposes.

5.2 Legal Requirements

We may be required to disclose information to comply with court orders, lawful requests from government authorities, or the demands of applicable law in Bangladesh. In such cases, we will disclose only what is legally required.

5.3 Fraud Prevention

Limited information may be exchanged with relevant authorities or partner organisations to prevent financial fraud, money laundering, or other illegal activity.

5.4 Business Transfers

If a business merger, acquisition, or asset transfer occurs for any reason, user information may form part of the transferred assets. In such cases, we will provide you with advance notice.

6 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and ensure the functionality of the site.

6.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the site — login sessions, security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To monitor site usage and make improvements.

6.2 Cookie Controls

You can control or reject cookies through your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

7 Your Rights

You have the following rights regarding your personal information:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request that incorrect or outdated information be corrected.
• Right to Erasure: In certain circumstances, you can request that your information be deleted (where there is no legal obligation to retain it).
• Right to Restrict Processing: In some cases, you can request that the use of your information be limited.
• Right to Object: You can opt out of marketing communications at any time.
• Right to Data Portability: You can request a copy of your information.

To exercise these rights, contact us at: [email protected]. We will try to process your request within a maximum of 30 days.

8 Privacy of Minors

399et strictly refrains from providing services to anyone under the age of 21 ("minors"). We do not knowingly collect information from any person under the age of 21. If we become aware that information from a minor has been collected inadvertently, we will immediately delete that information and suspend the account.

Passing the age verification process when creating an account means you are confirming that you are 21 years of age or older. Providing false information will result in the account being closed and all balances being forfeited.

9 International Data Transfers

Our servers and technology infrastructure may sometimes be located outside Bangladesh. In such cases, your information may be transferred to another country. We ensure that all such transfers are conducted under appropriate safeguards and that your information remains protected to the required standard.

10 Third-Party Links and Services

Our platform includes services from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These third-party providers have their own privacy policies, and we are not responsible for their collection or use of information. You are advised to review the privacy policies of the relevant providers yourself.

11 Policy Changes

We may update this privacy policy from time to time. For any significant changes, we will:

• Display a special notice on the website
• Send a notification of the changes to your registered email
• Update the "Last Updated" date at the top of the policy

Continuing to use the site after any changes will be considered as your acceptance of the terms of the new policy. We therefore recommend reviewing this page regularly.

12 Contact Us

If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us in the following ways:

• Email: [email protected]
• Live Chat: Support in Bengali is available 24/7

Our privacy team will try to respond to your request as quickly as possible. For complex matters relating to data protection, it may take up to 30 business days.